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Your satisfaction is my first priority! Each clock is made to order. You may return your clock for a replacement or refund ONLY if your clock is not as described or fails to function within fourteen (14) days of delivery receipt. Customized orders are not returnable, except for mechanical failures – see also Warranty below.
Clock must be returned in original packaging and you will be responsible for return freight charges with the exception of mechanical failure or not as described within the first fourteen (14) days, in which case return freight will be prepaid. A return authorization is required in all cases.
Returns will be inspected for conditions other than those for which the authorization was issued prior to issuing a refund or replacement.
Standards and Tolerances
Each piece is individually hand-crafted on a per order basis. The pictures shown represent what your order will look like, but keep in mind that minor variations may occur.
- clock accuracy is not guaranteed
- dimensional tolerances are +/- 1/8″
- lead time generally 1-2 weeks
Shipping and insurance are included in the prices shown for each piece as specified. Costs for custom orders will be included in your quote.
- orders received with visible damage to the package should be refused upon delivery, or photographed BEFORE opening
- you should inspect the contents within 12 hours of receipt
- all defects or damage MUST be reported and documented with photo(s) within 24 hours of receipt or claims will be denied
Clock bodies are fully warranted for a period of one year from date of purchase. Clock movements have a six month warranty:
- you must provide details or submit photographic evidence of the defect and obtain a return authorization
- product must be returned in the original packaging
- you are responsible for return freight charges
- product will be repaired or replaced at no charge, and will be shipped to original order address without charge
Radicalclocks.com disclaims all other warranties, express or implied, including the warranty of merchantability and fitness for any particular purpose. In no case shall Radicalclocks.com, or Robert M. Tutone be liable for direct, consequential, economic, or other damages.